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SMTP does not working
I suggest you check again your mail server first. Please notice that our SMTP module is just a tool, your mail server should be able to work itself first. To test its functions. Please follow this instruction https://technet.microsoft.com/en-us/library/aa995718%28v=exchg.65%29.aspx Then you can ask your host provider about this, they will help you troubleshoot SMTP issues. If you are using google, you need to do some extra settings, please
Connection timed out
Sometimes you got this message when test with Mageplaza SMTP. Error message: Connection timed out image Solutions 1. Hosting Provider Block Sending ports Your hosting/server may block 25, 465, or 587 port. The following Server block these ports are: Google Cloud Compute: How to resolve use Sendgrid(htt
Is there a way to log and view the emails sent to recipients?
This can be accessed by the following Mageplaza > SMTP > Email Logs. From here you can look back all the sent email from the server to customers. This log email can be cleaning periodically.
Can I send a test email?
Absolutely you can, this is one of the must-have features in SMTP extension especially. We have written this carefully in our user guide. Besides, you can figure out How to configure Gmail SMTP in Magento 2 by this tutorial.
It works on testing but in real case it does not
Please help us check the following points: Make sure Developer mode is OFF. Make sure you installed Mageplaza Core module and using its latest version Make sure you are NOT using Port 25. If port 465, the protocol will be SSL; port 587 will be TLS. If you still cannot resolve the issue, you can get help here
What types of authentication/encryption are supported?
They are: Login: Authentication by login to the account through Username and Password that will be filled in the next field. Most of provider will require this method. Plain CRAM-MD5
How to translate SMTP to other languages?
Multiple languages is one of default feature in Magento 2 and so does our extensions include it. Languages package and a very detailed tutorial has been written here How to translate Mageplaza extensions to other languages. Languages can be translated both in backend and frontend.
Where could I configure email sender?
Make your way to Magento backend Store > Configuration > General > Email address > General Email.
I need your SMTP's User guide
Thanks for your interest in our module! Magento 2 SMTP User guide can be found here.
SMTP User Guide
SMTP Mageplaza SMTP will assist you to resolve email sending issues. By available popular email server providers, our extension absolutely would like to help you in sending email with a huge amount of quantity, faster along with high secure authentication. Hence, Mageplaza SMTP will also provide you a log diary which archive all the detail sent emails, makes it easier to keep track and checking problems. Be ready to say goodbye to Spam box issue.
How to install SMTP?
How to install SMTP Important: We recommend you to duplicate your live store on a staging/test site and try installation on it in advance Backup magento files and the store database It’s very important to backup all of themes and extensions in Magento before installation, especially when you are working on a live server. We strongly recommend you to do not omit this step. Method 1: Install via composer (recommend) Run the following command in Magento 2 root folder: