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SMTP does not working
I suggest you check again your mail server first. Please notice that our SMTP module is just a tool, your mail server should be able to work itself first. To test its functions. Please follow this instruction https://technet.microsoft.com/en-us/library/aa995718%28v=exchg.65%29.aspx Then you can ask your host provider about this, they will help you troubleshoot SMTP issues. If you are using google, you need to do some extra settings, please
Connection timed out
Sometimes you got this message when test with Mageplaza SMTP. Error message: Connection timed out image Solutions 1. Hosting Provider Block Sending ports Your hosting/server may block 25, 465, or 587 port. The following Server block these ports are: Google Cloud Compute: How to resolve use Sendgrid(htt
Is there a way to log and view the emails sent to recipients?
This can be accessed by the following Mageplaza > SMTP > Email Logs. From here you can look back all the sent email from the server to customers. This log email can be cleaning periodically.
Can I send a test email?
Absolutely you can, this is one of the must-have features in SMTP extension especially. We have written this carefully in our user guide. Besides, you can figure out How to configure Gmail SMTP in Magento 2 by this tutorial.
It works on testing but in real case it does not
Please help us check the following points: Make sure Developer mode is OFF. Make sure you installed Mageplaza Core module and using its latest version Make sure you are NOT using Port 25. If port 465, the protocol will be SSL; port 587 will be TLS. If you still cannot resolve the issue, you can get help here
What types of authentication/encryption are supported?
They are: Login: Authentication by login to the account through Username and Password that will be filled in the next field. Most of provider will require this method. Plain CRAM-MD5
How to translate SMTP to other languages?
Multiple languages is one of default feature in Magento 2 and so does our extensions include it. Languages package and a very detailed tutorial has been written here How to translate Mageplaza extensions to other languages. Languages can be translated both in backend and frontend.
Where could I configure email sender?
Make your way to Magento backend Store > Configuration > General > Email address > General Email.
I need your SMTP's User guide
Thanks for your interest in our module! Magento 2 SMTP User guide can be found here.
How to install SMTP?
How to install SMTP Important: We recommend you to duplicate your live store on a staging/test site and try installation on it in advance Backup magento files and the store database It’s very important to backup all of themes and extensions in Magento before installation, especially when you are working on a live server. We strongly recommend you to do not omit this step. Method 1: Install via composer (recommend) Run the following command in Magento 2 root folder:
SMTP User Guide
SMTP Mageplaza SMTP will assist you to resolve email sending issues. By available popular email server providers, our extension absolutely would like to help you in sending email with a huge amount of quantity, faster along with high secure authentication. Hence, Mageplaza SMTP will also provide you a log diary which archive all the detail sent emails, makes it easier to keep track and checking problems. Be ready to say goodbye to Spam box issue.
I try to activate the SMTP extension but I get this notice: This extension is not activated Email address is invalid
All of our extensions need the core module to work correctly. You can download the newest core by the following link and update it. https://github.com/mageplaza/module-core Moreover, please use the common email like Gmail, Yahoo, etc. to activate.
How can I download the patch for Magento version 2.3.3 which can fix the error of special characters?
You can download by the following link: https://magento.com/tech-resources/download#download2333 and refer to this link: https://community.magento.com/t5/Magento-DevBlog/Backward-incompatible-Changes-in-the-Mail-Library-for-Magento-2/ba-p/144787
We have encountered the Error with SMTP: "Error Zend\Mail\Protocol\SmtpPluginManager::get was unable to fetch or create an instance for
Please change the Authentication field to "Login" like the screenshot: http://prntscr.com/qt3ec6 then clear cache.
Error Could not open socket: stream_socket_client(): unable to connect to tcp://smtp.office365.com:587 (Network is unreachable)
Regarding this error, please recheck with your web server. It seems that port 587 is being blocked or the problem of firewall.
I am using Mageplaza SMTP extension and notice that the order confirmation email is sent twice to my customers (two identical emails).
Mageplaza SMTP extension only connects your mail server and helps make sure your emails are sent to customers' inbox instead of the SPAM box. The error of duplicate emails may be due to the third module, which affects the check form and recalls the mailing function. To make sure it's not a bug from SMTP, you can go to app/etc/config.php and disable the SMTP module (https://prnt.sc/qkn2i8) and configuration on the dot-mailler of Magento Core (https://prnt.sc/qkn4b3). If the error does not app
After installing the SMTP, the site is throwing the error 500 on the frontend and backend
Please install Mageplaza latest module core as all of Mageplaza extensions require an up-to-date Core to work correctly. You can get our latest module core via this link https://github.com/mageplaza/module-core
Error for all reset password request emails; meanwhile working properly with other emails
The SMTP extension only connects your mail server and helps make sure your emails are sent to customers' inbox instead of the SPAM box. It does not intervene in the mail flow of Magento. If the welcome email is sent successfully then the module is working properly. If you are having problems with your email template, you can check it at Marketing > Email templates (https://prnt.sc/qx5e4t) If your email is not sent, you need to recheck the mail flow because maybe you have installed a 3rd modu
In Magento 2.3.3, send test mail, it shows:"5.7.8 Username and Password not accepted..."
Please contact support of Google or refer to the following link: https://support.google.com/mail/thread/5621336?hl=en https://prnt.sc/q6ji3p