Error for all reset password request emails; meanwhile working properly with other emails

The SMTP extension only connects your mail server and helps make sure your emails are sent to customers' inbox instead of the SPAM box. It does not intervene in the mail flow of Magento.

If the welcome email is sent successfully then the module is working properly.

If you are having problems with your email template, you can check it at Marketing > Email templates (

If your email is not sent, you need to recheck the mail flow because maybe you have installed a 3rd module that overrides Core Magento's stream.

One way for you to check this problem is to go to app / etc / config.php and disable every third module you have installed.

Updated on: 03/31/2020

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