Question 1

How can I get your support?

Accepted Answer

For technical issues

Please submit your ticket to Mageplaza's Helpdesk and provide the information required in the submit form
Elaborate your situations/requirement, screenshots/references would be great, to our email support@mageplaza.com We'll help you in subbmitting ticket.

Question 2

SMTP does not working

Accepted Answer

I suggest you check again your mail server first. Please notice that our SMTP module is just a tool, your mail server should be able to work itself first.

To test its functions. Please follow this instruction https://technet.microsoft.com/en-us/library/aa995718%28v=exchg.65%29.aspx Then you can ask your host provider about this, they will help you troubleshoot SMTP issues.

If you are using google, you need to do some extra settings, please follow this link https://support.google.com/accounts/answer/6010255?hl=en

If you did all the things or the host provider confirms everything is working, please let us know, we will check the issue for you.

If you still cannot resolve the issue, you can get help here

Question 3

Do you provide support for free products?

Accepted Answer

Of course we do. There will be no discrimination between paid and free extension users.

Question 4

Stripe User Guide

Accepted Answer

Overview

Stripe is a US payment gateway that allows e-commerce sites to receive payments on their sales website. Stripe has no setup fees, no monthly fees and no hidden costs. Mageplaza Stripe extension will help you integrate this payment gateway with your store. Your customers can use all debit cards, credit cards, or local payment methods like Alipay, Giropay, Bancontact, Przelewy24, etc. This extension also includes authorize, capture and 3D secure. These settings can be easily done by admin at the backend.

Mageplaza Stripe extension is fully compatible with Mageplaza One Step Checkout

How to download and install

How to use

For Customer

Pay by Card
Pay by Alipay
Pay with Giropay
Pay with Bancontact
Pay with Przelewy24
Payment by SOFORT**
Pay with EPS
Pay with iDEAL Bank
Pay with Google Pay
Pay with Apple Pay
Pay with Microsoft Pay

Verify by 3D Secure when paying by Card
Allow customers to save card information at their first payment to use for next payments.
You can check the payment by using following test card information:

Test card numbers

Use any of the following test card

Question 5

How can I download your extension?

Accepted Answer

You can download your extension by going to your Mageplaza account, then choose My Licenses section.

After that, kindly click the Download button.

You can refer to the following screenshot: Download extension

Question 6

What does technical supporting service include?

Accepted Answer

In this question, we will assume that you're referring technical question only. By submitting a ticket to Mageplaza's Helpdesk, you will be backed up regarding:

Answering technical related questions.
Dealing with possible bugs/errors in our extension. Otherwise, if our extension conflicts with any 3rd--party module, we will help you fix it completely.
Granting your customization request within Mageplaza's module.
Compatibility issue: Please notice that only modules which are compatible with Magento 2 are compatible with ours.

With pre-sale questions, you can contact us directly at the live chat box.

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