Q: How can I download your extension?

With both paid extension and free extension , after completing the checkout process. Please make your way to Mageplaza's store at the tab My downloadable products to get the download link. This is also how you can update paid extension to the latest version.

Question 1

How can I get your support?

Accepted Answer

For technical issues

Please submit your ticket to Mageplaza's Helpdesk and provide the information required in the submit form
Elaborate your situations/requirement, screenshots/references would be great, to our email support@mageplaza.com We'll help you in subbmitting ticket.

Question 2

Do you provide support for free products?

Accepted Answer

Of course we do. There will be no discrimination between paid and free extension users.

Question 3

SMTP does not working

Accepted Answer

I suggest you check again your mail server first. Please notice that our SMTP module is just a tool, your mail server should be able to work itself first.

To test its functions. Please follow this instruction https://technet.microsoft.com/en-us/library/aa995718%28v=exchg.65%29.aspx Then you can ask your host provider about this, they will help you troubleshoot SMTP issues.

If you are using google, you need to do some extra settings, please follow this link https://support.google.com/accounts/answer/6010255?hl=en

If you did all the things or the host provider confirms everything is working, please let us know, we will check the issue for you.

If you still cannot resolve the issue, you can get help here

Question 4

How can I download your extension?

Accepted Answer

With both paid extension and free extension, after completing the checkout process. Please make your way to Mageplaza's store at the tab My downloadable products to get the download link. This is also how you can update paid extension to the latest version.

mageplazastore

Question 5

What does technical supporting service include?

Accepted Answer

In this question, we will assume that you're referring technical question only. By submitting a ticket to Mageplaza's Helpdesk, you will be backed up regarding:

Answering technical related questions.
Dealing with possible bugs/errors in our extension. Otherwise, if our extension conflicts with any 3rd--party module, we will help you fix it completely.
Granting your customization request within Mageplaza's module.
Compatibility issue: Please notice that only modules which are compatible with Magento 2 are compatible with ours.

With pre-sale questions, you can contact us directly at the live chat box.

Question 6

What is license(s) in Mageplaza?

Accepted Answer

This License is entered by Mageplaza to govern the usage or redistribution of Mageplaza software. This is a legal agreement between you (either an individual or a single entity) and Mageplaza for Mageplaza software product(s) which may include extensions, templates and services.

By purchasing, installing, or otherwise using Mageplaza products, you acknowledge that you have read this License and agree to be bound by the terms of this Agreement. If you do not agree to the terms of this License, do not install or use Mageplaza products.

The Agreement becomes effective at the moment when you acquire software from our site or receive it through email or on data medium or by any other means. Mageplaza reserves the right to make reasonable changes to the terms of this license agreement and impose its clauses at any given time.

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