Question 1

I try to activate the SMTP extension but I get this notice: This extension is not activated  Email address is invalid

Accepted Answer

All of our extensions need the core module to work correctly. You can download the newest core by the following link and update it. https://github.com/mageplaza/module-core Moreover, please use the common email like Gmail, Yahoo, etc. to activate.

Question 2

How can I get your support?

Accepted Answer

For technical issues

Please submit your ticket to Mageplaza's Helpdesk and provide the information required in the submit form
Elaborate your situations/requirement, screenshots/references would be great, to our email support@mageplaza.com We'll help you in subbmitting ticket.

Question 3

SMTP does not working

Accepted Answer

I suggest you check again your mail server first. Please notice that our SMTP module is just a tool, your mail server should be able to work itself first.

To test its functions. Please follow this instruction https://technet.microsoft.com/en-us/library/aa995718%28v=exchg.65%29.aspx Then you can ask your host provider about this, they will help you troubleshoot SMTP issues.

If you are using google, you need to do some extra settings, please follow this link https://support.google.com/accounts/answer/6010255?hl=en

If you did all the things or the host provider confirms everything is working, please let us know, we will check the issue for you.

If you still cannot resolve the issue, you can get help here

Question 4

Stripe User Guide

Accepted Answer

Overview

Stripe is a US payment gateway that allows e-commerce sites to receive payments on their sales website. Stripe has no setup fees, no monthly fees and no hidden costs. Mageplaza Stripe extension will help you integrate this payment gateway with your store. Your customers can use all debit cards, credit cards, or local payment methods like Alipay, Giropay, Bancontact, Przelewy24, etc. This extension also includes authorize, capture and 3D secure. These settings can be easily done by admin at the backend.

Mageplaza Stripe extension is fully compatible with Mageplaza One Step Checkout

How to download and install

How to use

For Customer

Pay by Card
Pay by Alipay
Pay with Giropay
Pay with Bancontact
Pay with Przelewy24
Payment by SOFORT**
Pay with EPS
Pay with iDEAL Bank
Pay with Google Pay
Pay with Apple Pay
Pay with Microsoft Pay

Verify by 3D Secure when paying by Card
Allow customers to save card information at their first payment to use for next payments.
You can check the payment by using following test card information:

Test card numbers

Use any of the following test card

Question 5

How to translate Mageplaza extensions to other languages?

Accepted Answer

Multiples language is one of default features in Magento 2 and so does our extensions include it. Languages can be translated both in backend and frontend. In this guide, we will show you how to translate One Step Checkout extension from Mageplaza to your languages such as French, German …

Step 1: PREPARATION

Let's take an example of translate to French.

To go http://translate.mageplaza.com/

1.1 Select a language

You will see a list of flags, let's select French flag Select a language translate Mageplaza extensions to other languages

1.2 Select csv file of an extension

Then you will see a list of csv files, and let's click on Osc > i18n > en_US.csv Select csv file of an extension to translate Mageplaza extensions to other languages

1.3 Sign in Crowing account

You may be asked for signing in. If you don't have Crowdin account, you can sign in with Facebook, Github, Google or Twitter account. Sign in Crowing account to translate Mageplaza extensions to other languages

Step 2: TRANSLATION

After logging, you will see this translation tool. ![TRANSLATION Mageplaza extensions to other languages](https://cdn.magepl

Question 6

Do you provide support for free products?

Accepted Answer

Of course we do. There will be no discrimination between paid and free extension users.

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