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Refund
Refund procedures
Where can I request a refund?
In terms of your issue, you can generate a ticket right here to proceed the refund: https://mageplaza.freshdesk.com/support/tickets/new
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In what cases will I not receive a refund?
We refuse to refund in the following cases, please kindly check.
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How long does it take to get the money back?
The refund request will be reviewed within 7 working days by our Sales Department & Accounting Department. (excluding weekends).
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Can I refund a over 60 days purchased extension?
No, you've got a two-month window to test out the module, and we highly recommend making the most of this opportunity. It's important to highlight that at Mageplaza, we uphold fairness for all customers, and our Terms & Conditions serve to establish uniform rules. Please note that refunds for products purchased over 60 days ago are not covered under our policy. We do provide a 60-day trial period, during which you can leverage our support services and ful
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Can I refund the module if I want?
Don't worry about it. We offer a 60-day money-back guarantee in case you're not satisfied with our module. 90 days money back for customers who buy 3 modules or more. We refuse to refund in the following cases, please have a look.
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