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Order, Payment, Invoice
Is it possible to change/update my address in the invoice?
Yes it is. To ask for changing request, there are always two ways to get in touch with us: Kindly email for us to this address email@example.com We're available from Monday-Friday, in the GMT +7 timezone, please note this for the instant support at our live chat system.
How can I get/print an invoice with VAT/Tax number?
The invoice will be sent automatically, which includes our VAT/Tax number, to the email you use to purchase our extension. Additionally, you can print out your invoice yourself. Here the thoroughly instruction how you can accomplish it in a blink of an eye. After logging in Mageplaza store My Orders > View Order to get the invoice of a specific Order ID you want. print invoice Go to Invoic
I placed an order, but I didn't receive any confirmation or email?
To make sure you have completed purchase processing, please login to Mageplaza's store, go to tab "My Order" on the left sidebar to check the status of the placed order. Order Or please forward us at the livechat box if anything is not at its right place.
I tried typing my credit card exactly but payment process is not working.
Thanks for your careful checking. Nothing is perfect so may some error occurred during transferring information. In this case You can leave a quick message about your order in the live chat system, we will fix the issue as soon as possible. Our live chat team is available from Monday to Friday, 8:00 - 17:30 (GMT +7). For the instant contact please note our official working time. Don't worry, the live chat system is seriously protected so all your personal information won't be leaked out.
Which payment methods can be used to purchase your extension?
For the time being, we accept: Paypal gateway. Credit card (Paypal). Also, we accept earned points you can achieve by taking part in our Reward Points campaign. To view your Reward Points balance, please visit Mageplaza's store, to the Reward Points tab. Parti