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How can I download your extension?
With both paid extension and free extension, after completing the checkout process. Please make your way to Mageplaza's store at the tab My downloadable products to get the download link. This is also how you can update paid extension to the latest version. ![
Fatal error: Allowed memory size of number bytes exhausted
The similar messages will look like this: Installation failed, reverting /composer.json to its original content The following exception is caused by a lack of memory and not having swap configure We have to say this absolutely from your server. You should contact your developer (or the one who helped you set up your store), you can also contact your host provider, ask them about this issue, they will help you out. A workaround solution for this is to add this line to bin/magento file:
Magento 2 extension error: Blank Page, Site down
For some reasons, the installation process may cause your store stop working, blank page or site down. If you backed-up your store before processing installation, restore the backed-up state. If you don't have the backup. The following step will help disable our extension. Step 1: Disable extension in backend Login into Admin, choose Stores/Configuration, open Mageplaza tab and choose the extension you want to disable ![Disable ex
Can I upgrade my Standard edition to higher package?
Yes, you can. Mageplaza supports all of our clients to upgrade from Standard to Pro / Ultimate package and you just need to pay the difference. Click the below link here to upgrade your desired extension Upgrade Magento 2 Layered Navigation Upgrade Magento 2 SEO Upgrade Magento 2 One Step Checkout(https://dashboard.mageplaza.com/m2-one-step-ch
How to translate Mageplaza extensions to other languages?
Multiples language is one of default features in Magento 2 and so does our extensions include it. Languages can be translated both in backend and frontend. In this guide, we will show you how to translate One Step Checkout extension from Mageplaza to your languages such as French, German ... Step 1: PREPARATION Let's take an example of translate to Fren
Can I install Mageplaza extension by myself?
Yes, you absolutely can! You can install it like installing any extensions to website, follow our Installation Guide. Otherwise, you can purchase Installation Service option, our Magento experts will install on your website and resolve any issue arise during the installation.
Do you guys support extension for Magento 1?
No, all of our extension is based on Magento 2's standard code so we give full support to Magento 2.0 and above version only. Sorry for being unable to serve Magento 1 users.
Magento 404 error on new extension installation
It is a very common error that shows in Magento when you install a new extension with system.xml configuration. When you go to the System > Configuration > Extension tab, a 404 error is shown. You need to flush Magento cache Admin > System > Cache management > Flush Magento Cache, then log out and log in again and then it will be okay.
How can I get notification about update for my purchased extension?
We absolutely will push up new notification regarding new update of purchased extension via Magento's inbox. notification To quickly get new release Mageplaza's extension or learn some useful information to build your website and store better, feel free to subscribe us at the footer of our official page. subcribe
Does your extension cost monthly fee?
No, all of Mageplaza's product is one time purchased. No hidden cost.
How can I fix Fatal error after installing?
Q: After installing Mageplaza's extension I'm encountering this error Fatal error: Uncaught TypeError: Argument 1 passed to MageplazaCoreHelperAbstractData::__construct() must be an instance Could you show me a quick way to fix this? error A: Don't worry, this is a common glitch that you might be faced unexpectly. Please follow this step: Removing folders: `var
If Mageplaza team made a customization of the extension, is the extension update still available for me after this procedure?
It will remain the customization in your extension but we highly recommend you to back up all your store's data before updating/upgrading just in case. For any possible incident, you can have Mageplaza's support by submitting a ticket at Mageplaza's Helpdesk
How can I configure cronjob?
schedule is schedule in cron format. The following graph shows what it consists of: Examples Run Daily It will be run at 00:00 every day Run Weekly It will be run at 00:00 Sunday It will be run at 00:00 Monday
Where can I update the newest version? Do I have to pay for the update?
With paid extension, you can update the latest version by logging in Mageplaza's store, then choose the version you want to update at My Downloadable Products. With free extension, we will update the better and latest version at our Github account. If one day any conflicts happen on
Is that necessary to purchase the support package?
No, you don’t. We provide a 1-year support package to go along with all of Mageplaza's extensions. If you need any technical help after 1-year, then you will have to purchase another support package.
I am using custom themes, is it compatible with your design?
We have developed extensions based on Magento coding standard and the best practice test on Magento Community (Magento Open Source) and Magento Enterprise (Magento Commercial) site. So it is compatible with themes and custom designs. Feel free to contact us if you have any problem with your design, we will get it customized for you, no extra fee.
Cannot access store after installing extensions
Here are our suggestions for you: 1. The best way is to roll-back the backup. 2. If you didn't create restore point, try disabling Mageplaza extensions by module:disable command. With normal setup, the command will look something like this: php bin/magento module:disable where you can get by running php bin/magento module:status 3. Before sending a ticket, please make sure you followed all the steps we described in our Installation Guide(https://www.mageplaz