How can I get your support?
For technical issues, please submit your ticket to Mageplaza’s Helpdesk and include the necessary information in the submission form. Additionally, please detail your situation or requirements. Screenshots or references are appreciated. You can also email us at support@mageplaza.com and we will assist you in submitting the ticket. Kindly leave your email so that we can contact you as soon as possible at our livechat.PopularDo you provide support for free products?
Totally we do. For our free modules, we offer an optional technical support package priced at $49. If you require technical assistance with one of our free modules, you have the option to purchase this support package at our main site. In your account, you may follow this guide. Please go to the "My Licenses" section in your account, clicking on Active Support to get the package. Once the payment is completed, our team will be avaPopularWhat does technical supporting service include?
In this inquiry, we'll focus solely on technical matters. By reaching out to Mageplaza's Helpdesk, you'll receive support for: Addressing technical queries. Resolving potential bugs/errors in our extension. If our extension clashes with any third-party module, we'll assist in resolving the conflict. Fulfilling your customization requests within Mageplaza's modulesSome readersWill I get free support and updates?
Upon purchasing the module, you will receive one year of free support. For the second year, if you require further updates or technical assistance, there may be a subscription package available at a cost of 60% of the module's price (or 50% if purchased before February 2nd, 2022). It is important to note that the subscription package is optional. If you choose not to subscribe, you still retain the right to access and utilize the source code on your website without any additional fee.Some readersHow much does the Customization service cost?
The costs associated with the customization will range between $50 and over, contingent upon the project's scope and your specific requirements. This encompasses both the development work and the time required to implement the requested features. We are eagerly looking forward to collaborating with you to craft a tailored solution that aligns perfectly with your unique needs. Please share more details regarding your project and any specific requirements you may have, enabling us to furnish youFew readersCan I get free installation when purchasing the module?
In reality, we charge a fee for this service. It cost 50 dollars for this service. You can consider to purchase the installation service here Besides, we can offer free installation only when customers buy from 3 paid modules.Few readersWhere are you from? What is your working time?
Our working time is from 8:30AM to 5:30PM, from Monday to morning Saturday (GMT+7) Besides, we do provide Live chat support every evening on the weekday. You can click on this tab to see what time our country is. We are from Viet Nam. If you need further support, please email us at sales@mageplaza.com!Few readersWhat is your subscription policy?
Upon purchasing the module, you will receive one year of complimentary support. For the second year, if you require further updates or technical assistance, there may be a subscription package available at a cost of 60% of the module's price (or 50% if purchased before February 2nd, 2022). It is important to note that the subscription package is optional. If you choose not to subscribe, you still retain the right to access and utilize the source code on your website without any additional fee.Few readers