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How can I get your support?
For technical issues Please submit your ticket to Mageplaza's Helpdesk and provide the information required in the submit form Elaborate your situations/requirement, screenshots/references would be great, to our email email@example.com We'll help you in subbmitting ticket.
Do you provide support for free products?
Of course we do. There will be no discrimination between paid and free extension users.
What does technical supporting service include?
In this question, we will assume that you're referring technical question only. By submitting a ticket to Mageplaza's Helpdesk, you will be backed up regarding: Answering technical related questions. Dealing with possible bugs/errors in our extension. Otherwise, if our extension conflicts with any 3rd--party module, we will help you fix it completely. Granting your customization request within [Ma
Will I get free support and updates?
Yes, Mageplaza offers free support in 1-year and lifetime update for all extensions developed by Mageplaza. After 1-year support, you can extend your support period, it starts from $50 for Free extensions find more details here and 50% of the product price for paid extensions.
Can I check update ticket' s status?
Back with Mageplaza's Helpdesk, under the "New support ticket" is "Check ticket status. Enter the number of your ticket to update your ticket's status. checkticket We hope for your patience in technical support. Since we're in a different timezone, keeping in touch via emails is best for both of us. We'll try to handle the response within 24 hours from Monday to Friday.
What is the approximate ticket response time?
We'll inform with you officially when we do accept and acknowledge your ticket. Due to the inconvenience in our timezone, the discussion can be exchanged through email. And our technical team will always try to handle the response within 24hrs. The approximate time can be converted by Worldtimebuddy
How much does the Customization service cost?
We will charge $30/hour for Magento 2 extensions. Submitting a ticket in Mageplaza Helpdesk or hit us up at support@mageplaza to request customization within Mageplaza's products.
Where are you from? What is your working time?
Mageplaza Helpdesk technical team base in Viet Nam, which is in GMT+7 time zone. The particular business time is from 8:00 to 17:30, Monday to Friday.